Complaints
If something has gone wrong — a decision you want looked at again, a payment that did not arrive, a problem with the site, or anything about your own data — this is the route. A person reads every complaint.
Send a complaint
No signature needed for this.
Challenging a decision or reporting a payment problem asks us to change an outcome, so your wallet signs the complaint — that is what proves you control the address it concerns. Everything else can be sent without a signature, so you can still reach us if you cannot get into your wallet.
What you write here is not published. It is kept with the complaint, and a decision about a held prize is recorded in the signed decision log either way.
We will acknowledge your complaint within 5 working days and answer it within 30 days. A person reads it; no software decides a complaint.
Check a complaint
Already sent one? Enter your reference to see where it is.